About delivery: After things are made, delivery is carried out either by the courier service of your choice, or by Russian post.
Delivery by courier service is carried out on weekdays from 9-00 to 18-00.
When calculating the shipping cost for your order, please note that delivery times are in WORKING days.
You can get acquainted with the terms of delivery to your city on the websites of DpD (http://www.dpd.ru), CDEK (http://www.cdek.ru) and Russian Post (https://www.pochta.ru)
Legal information regarding exchanges and returns is presented under each product on the site with links to legislation. Besides:
If you found a defect and our fault is obvious, then we offer our sincere apologies. Please report this case to our managers immediately by phone +7 918 647 20 54 (Quality Control Department). The best way to get in touch is whatsapp. We will definitely take all necessary measures.
Tailoring is a complex process. A large number of people are involved in the production of one item. That is why we have multi-level quality control - "cutter, ironer, inspector, packer". However, even despite this, to our great regret, sometimes clothes with defects come to our clients.
If the size does not suit you - in this situation, if we have the technical ability, we always try to accomodate the client needs and if it is possible, change the size. Please contact our manager on this issue by phone +7 918 647 20 54 within 24 hours from the moment you receive your order. The best way is to contact WhatsApp
